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Customer Service

Delivery Information

Hello and Greetings from Team Faechan. We are happy to have you in our prestigious family members. For fashion every customer is like our family member and we strive hard enough to make your shopping experience much better, whether it relates to placing an order or it is about giving you Delivery Information. To inform you with the status of your product is our moral as well as ethical responsibility and we will try our level best not to let you down in this regard.

Per contra there may arise some technical reasons and we may get late in replying you or your may find some issues while locating your order, in any case your patience and acknowledgement shall be highly regarded and will let us to fix the things and maintain our trust upon you.


Money Back Guarantee

We do know that reliance to an online shop is not an easy task. However quality of our products will not put you into any haphazardness. There may be a reason one or another by which you need to change or exchange or even return the item. For any reason if you find our product is not what you wanted, you can let us know and you will not regret at all. Our rapid and positive response will tie you in a strong knot with our store. Our money back guarantee is subject to terms and conditions.

We do know that reliance to an online shop is not an easy task. However quality of our products will not put you into any haphazardness.


Post Order Process

We are very much thankful for the confidence you have shown on our product. Faechan being the home of fashion makes sure you get the perfect fit. Knowing the fact that all our jackets are custom made and we do not keep any item in stock, therefore it may take nominal time to get your jacket.

When you are done by adding item into the cart, it then takes us a day to let our artisans know about your specifications. It is mandatory so as to make sure, your instructions and specifications have been followed appropriately.

After placing the order there comes another stage where our ardent fellows start cutting jacket and stitching their love and passion in it to make it a perfect outerwear. This dexterous staff then hands it over to our shipping department where your thing is wrapped up with an immense care to make sure if it does not get any stain or dust. We try our level best to get your things reached in a blink of eye, however there may be some unforeseen circumstances, for which we anticipate an apology for any such inconvenience. Our shipment generally takes 1 to 2 working days.

Finally with our love and enthusiastic efforts, we expect you to get your thing/ things delivered in 3 to 4 working days.

We are very much thankful for the confidence you have shown on our product. Faechan being the home of fashion makes sure you get the perfect fit.


Returns

For Return Please send us email with following Details.

Product Name:
Reason for Return:
Order Date:
Order Number:
Your Shipping Address


Contact Us

Email: sales@faechan.com